Contact

For customer service enquiries (including Returns): Priveclothinguk@gmail.com

Be sure to include as much information as possible e.g. order number, email address, pictures, etc. This will allow us to answer any questions you have as quickly as possible.

Please note that our office hours are 9-5pm, Monday - Friday, excluding bank holidays. We aim to respond to all enquiries within 48 hours. Any enquiries received over the weekends will be responded to on the next working day. Please get in touch through one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

How can I Track My Order

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, please don’t worry, your order can take around 24-48 hours to be dispatched.

Please note, tracking can take around 24-48 hours to update after dispatch.

Can I Change My Order?

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes, but not limited to:

• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method

Should you make an incorrect order, contact us at priveclothinguk@gmail.com to arrange a return and receive a refund.

Please note, if you input the incorrect address at the checkout, we cannot be held accountable if the order goes missing. Privé Official UK is not liable to refund or replace the order as a result.

There is a Missing an item from My Order

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number.
• The name of the item you did not receive.

Once we've received the above information, our Customer Support team will get this sorted for you as soon as possible.

All claims for orders arriving with missing items must be made within 7 days of the delivery date.

I Received A Wrong Item in My Order

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number.
• The name of the item you did not receive.
• The name of the item you received in its place.
• A clear photograph of the item you have received, including logo.

Once we've received the above information, our Customer Support team will get this sorted for you as soon as possible.

You may be asked to return the incorrect item back to us through our returns process.

All claims for orders arriving with an incorrect item must be made within 7 days of the delivery date.

How Do I Return an Item from My Order

You have 14 days to start your return from the moment your order is delivered.

Please email Priveclothinguk@gmail.com as soon as possible to begin the returns process.

Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

The cost of the return is your responsibility.

Received Faulty Products

We are sorry to hear you have received a faulty item, please send the below information to priveclothinguk@gmail.com along with your order number and item name:

Photos that show:

1. The fault as clearly as possible.
2. Full-length photo of the item.
3. The Privé logo and label.

Don’t worry about sending your faulty item back to us, keep hold of it until a member of our customer service team have been in touch.